Hela88 Terms and Conditions — Know this before using the platform

These Terms & Conditions ("Terms") form a legally binding agreement between the Hela88 platform and its members. Hela88 is an online gaming platform serving members in Bangladesh, offering slot games, bingo, Live Casino, and a wide range of other entertainment options.

Definitions of key terms used throughout these Terms & Conditions:

• "Platform" — hela88.pro website and mobile application
• "Member" — Any registered user
• "Account" — Each member has their own login and balance account
• "Bonus" — Extra funds or free spins granted as promotional offers
• "Wagering Requirement" — The number of times you must wager before withdrawing a bonus
• "KYC" — Know Your Customer, the identity verification process

To open an account with Hela88, you must meet the following requirements:

• You must be at least 18 years of age. Hela88 strictly prohibits the registration of minors.
• You are permitted to hold only one account in your own name. Maintaining multiple accounts is a violation of these Terms & Conditions.
• All information provided at registration must be accurate, truthful, and your own.
• Accounts are for personal use only — operating an account for business purposes or on behalf of another person is prohibited.
• Hela88 reserves the right to request additional identity verification (KYC) at any time.

Hela88 reserves the right to reject any registration application without providing a reason. Services may be restricted for residents of certain regions or countries.

The security of your Hela88 account is your responsibility. Never share your login credentials with anyone. Keep your password strong and update it regularly.

You are responsible for all activity — authorized or otherwise — that takes place on your account. If you believe your account has been accessed without authorization, contact our support team immediately.

• Operating multiple accounts from the same device or IP address is prohibited.
• Accounts may not be transferred or sold to a third party.
• Accounts inactive for more than 12 months may be subject to an inactivity fee.
• Large withdrawals may be held until KYC verification is complete.

Hela88 currently accepts deposits via Mobile Banking, Nagad, Rocket, and direct bank transfer. The minimum deposit is BDT 100, and the maximum varies depending on the payment method.

• Deposits are usually credited instantly; bank transfers may take 1–2 business days.
• All deposits must be made from your own payment account.
• Deposits from third-party accounts are not accepted and may result in account suspension.
• There are no hidden charges on deposits, though your payment provider may apply their own fees.

A completed KYC verification is required to withdraw funds from your Hela88 account. The minimum withdrawal amount is BDT 500.

• Withdrawal requests are typically processed within 24–72 hours.
• Additional identity verification may be required for your first withdrawal.
• Withdrawals must be made using the same method as the original deposit.
• Wagering requirements must be met before bonus balance can be withdrawn.
• Weekly withdrawal limits are determined based on your account tier and verification status.

The Hela88 bonus program includes a welcome bonus, reload bonus, cashback, and free spins. Each bonus has its own terms, which must be read before claiming.

• Welcome Bonus: Applicable on the first deposit only, available once.
• Wagering requirement: Typically, a wagering requirement of 20–40x the bonus amount applies.
• Validity: Each bonus has a specific validity period; any unused bonus will expire at the end of that period.
• Game restrictions: Some bonuses are only valid for use on specific games.
• Stacking bonuses: Multiple bonuses cannot be active at the same time.

Hela88 reserves the right to modify or cancel any bonus offer at any time without prior notice.

All games on Hela88 are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every game result is entirely random and fair.

• If a technical error occurs during a game, the result of that round may be voided.
• If a game is interrupted due to network issues, the bet will be refunded.
• Any dispute regarding a Hela88 game result must be raised with our support team within 24 hours.
• Accounts showing unusual gaming patterns within a given timeframe will be placed under review.

In live games, the dealer's decision is final unless a clear technical error can be demonstrated.

The following activities are strictly prohibited on the Hela88 platform:

• Creating multiple accounts or using another person's account
• Using automated bots, scripts, or software to play games
• Abuse or manipulation of the bonus system
• Using the platform for money laundering or any unlawful transactions
• Threatening, harassing, or showing disrespectful behavior toward other members
• Attempting to access or breach the platform's security or systems
• Attempting to complete KYC using a false identity or fraudulent documents

Hela88 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• In the event of a terms violation
• If suspicious financial activity is detected
• Failing KYC verification or being found to have provided false information
• By order of a court or relevant authority
• In cases of prolonged inactivity

You may close your account at any time. Any remaining balance must be withdrawn before closure. Account closure requests must be submitted through our support team.

Hela88 places responsible gaming at the heart of everything we do. Gaming is a form of entertainment — not a solution to financial problems. We want our members to enjoy it within their limits.

• You can set your own deposit limit, bet limit, or session time limit at any time.
• Self-exclusion is available for those who need a temporary break.
• Our support team is always available to assist with concerns related to gaming addiction.
• Allowing anyone under the age of 18 to use your account is strictly prohibited.

For more details, visit our Responsible Gaming Page Visit.

Hela88 is committed to protecting your personal information. We use SSL encryption and never share your data with any unauthorized third parties.

• Your information is used solely for platform operations and KYC verification purposes.
• Information may be disclosed in response to legal obligations or requests from the relevant authorities.
• Your data is never sold or leased for advertising purposes.

To learn about our full data protection policy, visit our Privacy Policy View page.

Hela88 is not liable for the following:

• Gaming disruptions caused by internet disconnection or device issues
• Delays or failures caused by third-party payment gateways
• Unauthorized access to your account resulting from your own negligence
• Service disruptions due to natural disasters, cyberattacks, or other unforeseen circumstances

Hela88 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or an in-platform notification.

• The effective date of any changes will always be displayed at the top of the page.
• Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
• If you object to the updated terms, you may request to close your account.

If you have any questions or complaints regarding these Terms & Conditions, our support team is always on hand to help.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex cases are resolved within a maximum of 7 business days.
• All complaints are reviewed impartially.
• Hela88's decision is final in dispute resolution, though your right to pursue legal remedies remains reserved.