Data protection

Hela88 Privacy Policy — Your data is safe with us

Everything you need to know about how Hela88 collects, stores, and protects your personal information — explained in plain, straightforward English.

Last Updated: January 2026
Why You Can Trust Us

Hela88's Commitment to Protecting Your Privacy

SSL encryption

All your data is protected with 256-bit SSL encryption. No third party can access or read your information.

Data not for sale

Hela88 never sells your personal information to third parties. Your privacy is our highest priority.

Secure data storage

All data is stored on secure servers and the system is reviewed through regular security audits.

Minimal data collection

Only the data necessary to provide our services is collected. We do not request any information beyond what is required.

Right to erasure

You may request deletion of your personal data at any time. We will act on your request as promptly as possible.

Marketing opt-out

You can opt out of promotional emails or notifications at any time.

1. Introduction & Scope

Hela88 is an online entertainment gaming platform serving players in Bangladesh. This Privacy Policy ("Policy") applies to all members and visitors who use the hela88.pro website and the Hela88 mobile application.

The core purpose of the Hela88 Privacy Policy is to clearly explain what information we collect, why we collect it, and how it is used and protected. We believe transparency is the foundation of trust — which is why our Privacy Policy is written in plain, straightforward language, not buried in complex legal jargon.

This Policy should be read together with Hela88's Terms and Conditions. By using the platform, you are considered to have agreed to this Privacy Policy.

Hela88 follows international data protection standards and is committed to safeguarding your privacy at all times. Your information is completely secure with us.

2. What Information We Collect

Hela88 collects two types of information from you — data you provide directly, and data collected automatically.

Data type Example Collection Period
Identity information Full name, date of birth, national ID number During registration and KYC verification
Contact information Email address, mobile number At the time of registration
Financial information Mobile Banking/Nagad number, bank account details For deposits and withdrawals
Device information IP address, browser, operating system During platform use
Gaming activity Betting history, wins and losses, session duration During gameplay
Cookie data Preferences, login sessions, language settings During website visits

We never store your password in plain text — it is always saved as an encrypted hash. No Hela88 employee has any way of accessing your password.

3. Purpose of Data Collection

Hela88 collects your information solely for specific, legitimate purposes. We never collect or use data beyond what is genuinely required.

  • Account management: To ensure secure registration, login, and account protection.
  • Identity verification (KYC): To meet legal obligations related to fraud prevention and anti-money laundering.
  • Payment processing: For processing deposits and sending withdrawals.
  • Customer support: To resolve your complaints, questions, and concerns.
  • Responsible gaming: To identify unusual gaming patterns and provide you with the appropriate support.
  • Promotional communications: To keep you informed about bonuses and offers, only with your consent.
  • Platform improvement: To analyze user experience and improve service quality.
  • Legal compliance: To fulfill legitimate requests from government or regulatory authorities.

Hela88 never sells your information to advertisers or data brokers. Monetizing your personal data goes against our core principles.

4. Data Sharing & Disclosure Policy

Hela88 does not generally share your information with third parties. However, sharing may occur in the following limited circumstances:

  • Payment providers: Payment gateway providers such as Mobile Banking, Nagad, Rocket, and banks receive only the information necessary to complete a transaction.
  • Technology partners: Hosting, cybersecurity, and analytics service providers operate under strict confidentiality agreements.
  • Legal obligations: Information may need to be disclosed under valid orders from courts, government authorities, or anti-money laundering agencies.
  • Business transfers: In the event of a change in Hela88's ownership, data may be transferred, but this Policy will remain in effect.

We never share your information with advertising agencies, social media platforms, or other gaming sites. This is a commitment we do not compromise on.

All third-party service providers we work with are contractually obligated to comply with our privacy policy and may not use your data beyond our stated instructions.

5. Cookies & Tracking Technologies

Hela88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

Types of cookies used by Hela88:

  • Essential cookies: Maintaining login sessions and ensuring security are essential functions — the platform cannot operate without them.
  • Functional cookies: Remembers your language preference, theme settings, and other personalized configurations.
  • Analytics cookies: We analyze data on which pages get the most traffic and where issues occur to continuously improve the platform.

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6. Data Retention Period

Hela88 retains your data only for as long as necessary — no longer. Retention periods depend on the type of information and the purpose it was collected for.

  • Account information: For the duration your account is active and up to 5 years after closure to fulfill legal obligations.
  • Financial transaction records: A minimum of 5 years in accordance with anti-money laundering regulations.
  • Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
  • Customer support contact: Up to 3 years, for issue resolution purposes.
  • KYC documents: Up to 5 years after account closure to meet legal obligations.

Once the applicable retention period has expired, your data is securely deleted or anonymized so that it can no longer be used to identify you.

7. Your Rights

Hela88 respects your right to control your personal data. You have the following rights:

1
Right to access information

You may request details on what personal information we hold about you.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information we hold about you.

3
Right to erasure

Under certain circumstances, you may request the deletion of your data.

4
Right to restrict processing

In certain cases, you may request that the use of your data be restricted.

5
Right to data portability

You may request a copy of your data in a standard, portable format.

6
Right to object

You may object to marketing or to specific types of data processing.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. Please note that certain data may not be deletable due to legal obligations.

8. Protection of Minors' Data

Hela88 is an adults-only gaming platform. Account registration and platform access are strictly prohibited for anyone under the age of 18.

  • Age verification is carried out during the registration process.
  • Age is verified through identity documents as part of the KYC process.
  • If a minor's account is detected, it is immediately suspended and all associated data is permanently deleted.

If you become aware that a minor is using your account, please notify our support team immediately and change your password.

9. Security Measures

Hela88 maintains multiple layers of security to protect your information. Our security measures are regularly updated and tested.

  • SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
  • Firewall protection: An advanced firewall system prevents unauthorized access.
  • Two-factor authentication (2FA): 2FA is available to add an extra layer of security to your account.
  • Regular security audits: Regular system audits are conducted by independent third-party experts.
  • Monitoring of Suspicious Activity: Automatic alerts are triggered if unusual login activity or transactions are detected.
  • Data backup: Regular backups of all data are stored on secure servers.

In the event of a data breach or security incident, we will notify affected members within 72 hours and take prompt remedial action.

10. Privacy Policy Update Process

Hela88 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:

  • A notification will be sent to your registered email address.
  • A notice will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of Hela88 after any changes to this policy will be considered acceptance of the updated terms. If you do not agree with the revised policy, you may request that your account be closed.

11. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team.

  • An initial response is provided within 48 hours of a complaint being submitted.
  • Data-related requests are processed within 30 days.
  • All communications can be conducted in Bengali.

Privacy contact: [email protected] — Write to us with the subject line "Privacy Request".

Your Rights at a Glance

Your Privacy Guarantee at Hela88

A quick overview of our core commitments to protecting your personal information.

🔒
Encrypted protection

All information is protected by SSL

🚫
No data selling

Never sold to third parties

✏️
Right to Rectification

Update your information at any time

🗑️
Right to erasure

Data deleted upon request

Play safely

Your data is safe —
Join Hela88 Now

Your privacy is fully protected at Hela88. Start enjoying your favorite games in a secure environment today.

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